What We Do

Housed in Public Works, MPI is charged with providing ongoing capacity for innovative approaches that improve the operation and delivery of city services.

We combine qualitative design, quantitative performance management, and hands-on project support to help departments meet their service delivery goals.

  • Monitor and improve service performance

  • Identify inefficiencies and cost-saving opportunities

  • Support departments in updating workflows and procedures

  • Align people, processes, technologies, and data

  • Design clear operational tools, SOPs, and service blueprints

  • Develop dashboards and performance benchmarks

  • Assist staff in transitioning to improved systems

  • Provide pilot funding for small-scale solutions

 
 
Meet the Team