The Team
“The best public-sector innovations are grounded in the realities of how cities actually work.”
We take a multi-disciplinary approach to problem-solving, drawing on diverse professional backgrounds and lived experience to examine challenges from multiple perspectives. By integrating research, design, data, and operational expertise, we translate complex issues into clear, practical improvements that work in real-world city environments.
Through continued participation in the Johns Hopkins Bloomberg Public Innovators Network, we remain connected to leading practices in public-sector performance and service improvement. This involvement allows us to stay current on emerging techniques, exchange insights with peer cities, and draw inspiration from proven improvements being implemented across the country—ensuring our work in Mobile reflects both local needs and national best practices.
2023 Citylab - Washington D.C.
Jayson works as a strategic advisor and partner to city departments, supporting leaders and staff as they navigate complex operational challenges and work toward sustainable service improvements. His role centers on helping teams clarify problems, align around shared goals, and move from complexity to action in ways that strengthen day-to-day operations without disrupting existing authority or expertise.
Trained as an industrial designer, Jayson’s early work focused on human factors, systems, and usability in physical products. He brought this background into public service through the City of Mobile’s Bloomberg-funded Mayor’s Innovation Team, applying design and research methods to complex municipal challenges such as blight reduction, permitting, 311, and parks operations. Over time, his role evolved from hands-on design and facilitation into team leadership and, ultimately, the creation of a permanent internal improvement function for the city.
As MPI is being established, Jayson is focused on shaping it as a delivery-oriented platform rather than a project shop. Drawing on his experience leading OSI, his approach emphasizes systems thinking grounded in day-to-day operations, mixed-methods insight that balances qualitative understanding with performance data, and structured collaboration that builds shared ownership within departments. The goal is not novelty, but follow-through—helping teams clarify problems, make practical improvements, and create a foundation that future team members can build upon.
Jayson has worked closely with executive leadership, department directors, frontline staff, and external partners to support service reform, performance tracking, and cross-department coordination. His work has been recognized through continued involvement with the Johns Hopkins Bloomberg Center for Public Innovation and peer city networks, including ongoing invitations to participate in national convenings, reinforcing a commitment to learning from what works elsewhere while adapting solutions to Mobile’s unique context.
At the core of his work is a simple belief: the strongest improvements happen when people closest to the work are supported with clarity, trust, and the right tools to succeed.
Positions Opening Soon
Help build the city’s next-generation performance framework. You’ll create and implement data collection standards, design dashboards, analyze trends, and translate complex data into simple, actionable guidance for staff at all levels. Ideal for someone who enjoys simplifying complexity, improving systems, and building new division-wide standards.
Map, redesign, and clarify how Public Works services operate. You’ll co-create service blueprints, journey maps, SOPs, and design tools that become the foundation of the city’s improvement framework. Ideal for someone who loves research, facilitation, and turning insights into clear, realistic solutions.
